Shipping Policy

Effective: May, 2025

Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the https://www.svhzerohourstore.com/ website/app (“the Service”) operated by SVH Zero Hour Hyper Mart (hereinafter referred to as "SVH Zero Hour Hyper Mart", "Company", "we", "us", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the terms, please do not use the Service.

Shipping & Delivery Terms

• You may cancel your order before the status changes to “Out for Delivery” to claim a refund. Once out for delivery, returns are accepted only at your own cost, including delivery and service charges incurred by us.
• You are responsible for providing accurate delivery details (name, address, contact). We are not liable for errors, which may cause failed delivery or rejection of refunds.
• If delivery is delayed or returned due to incorrect address, false information, or refusal, we are not responsible for re-delivery or refunds. Additional costs will be borne by you.

Delivery Timeframes

We aim to deliver within the estimated timeframe shown during checkout. Delays may occur due to:

• Third-party logistics availability
• Traffic and weather conditions
• Force majeure events (e.g., natural disasters, strikes)
• Remote location or customer unavailability
• Delivery partner challenges (e.g., vehicle issues, gate access delays)

Note: Delivery time is not guaranteed and may change without notice.

Delivery Conditions

• Deliveries are made when someone is present at the address.
• If you instruct to leave the order unattended or hand it over to someone else, you assume full responsibility for theft, damage, or tampering.
• No refunds or claims will be accepted in such cases.

Cash on Delivery (COD)

• You must pay the exact cash amount to the delivery partner.
• We are not responsible for overpayments, underpayments, or payment disputes during COD.

Order Verification

• Please verify your items against the invoice at delivery time.
• Issues must be reported immediately. Later complaints will not be accepted.

Service Charges

Your order may include additional service charges, such as:

• Delivery charges
• Handling or convenience fees
• Small cart charges
• Surge charges due to high demand or weather
• Packaging, printing, or gift-wrapping fees

These charges will be shown at checkout, and by placing the order, you agree to them.

Charges may vary depending on:

• Cart value
• Distance to be covered
• Time of day
• Real-time traffic or weather
• Seasonal demand

Discounts, Credits, & Promotions

We may offer, at our discretion:

• Discounts
• Cashback
• Promo codes or vouchers

We reserve the right to change or cancel these promotions at any time without notice.

Product Information & Purchase Terms

• You confirm that you’ve read and understood the product description.
• You accept the sale terms mentioned on the product listing.

Contact Us

• Email: support@svhzerohourstore.com
• Website: https://www.svhzerohourstore.com/