Privacy Policy

Effective Date: May, 2025

General

We, i.e. SVH Zero Hour Hyper Mart (hereinafter referred to as "SVH Zero Hour Hyper Mart", “Company”, “we”, “us”, or “our”), having its registered office at 83 Metrostreet, Sector 83, Dwarka Expressway, Gurugram, manage and operate the mobile application(s) and/or website available at https://www.svhzerohourstore.com/, which facilitate the sale and purchase of products and services.

The terms "User", "you", "your" refer to any individual or entity that accesses, uses, or browses the platform or purchases products or services.

We are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, processing, transfer, storage, and safeguarding of the information (“Information”) provided by you through our website and/or during your use of our services.

By accessing, using, browsing, or purchasing through SVH Zero Hour Hyper Mart, and/or submitting information, you agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, we recommend not using or accessing our services.

Permissible Age

Our services are intended for users aged 18 or older, unless otherwise permitted by applicable local laws. We do not knowingly collect personal data from anyone under this permissible age.

Types of Information We Collect

1. Personal Information:

Data that can be used to identify you, including but not limited to:

• Full Name
• Address with Postal Code
• Email Address
• Phone Number
• Gender, Age, Date of Birth, Anniversary
• Billing & Payment Information (secured via industry standards)

2. Non-Personal Information:

Includes:

• IP Address
• Cookies
• Browser type/version
• Usage behavior and patterns
• Device and OS details
• Time on site/app and interaction logs

3. Location Information:

We may collect precise GPS-based location data from your device to provide location-based services.

4. Information from Third Parties:

We may collect your social media user IDs (e.g. Facebook, Google) or other data shared through third-party services or integrations.

5. Other Data:

Includes search history, interaction with ads or products, and communications with our delivery partners or team (which may be recorded for quality or service-related purposes).

How We Use Your Information

We use your data to:

• Provide and improve our services
• Fulfill orders and manage logistics
• Handle customer support, feedback, and grievances
• Conduct promotional campaigns via email, WhatsApp, or social media
• Display relevant ads or suggestions
• Meet legal and compliance requirements
• Improve platform features, usability, and performance

Data Transfer

Your data may be transferred or stored outside your country of residence, including in India, where data laws may differ. By using our services, you consent to such transfer and processing.

Disclosure of Information

We may disclose information to:

• Our affiliates and subsidiaries
• Service providers (e.g., delivery partners, payment gateways, technical support teams)
• Marketing partners (for campaigns and personalization)
• Legal authorities, where required to comply with legal obligations or protect user rights

Data Security

We use commercially acceptable means to protect your data. However, no electronic storage or transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

Third-Party Links

Our platform may contain links to external sites. We are not responsible for the content or privacy practices of such sites. Please review their privacy policies individually.

Children’s Privacy

We do not knowingly collect data from individuals under 18. If we learn that such data has been collected without parental consent, we will delete it promptly.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically. We will notify users via the website or email before significant changes take effect. The "Effective Date" at the top will reflect the latest version.

Contact Us

• Email: support@svhzerohourstore.com
• Website: https://www.svhzerohourstore.com/